Question 1

What does Assegai Technologies do?

Accepted Answer

We design, deliver and support the technology businesses depend on.

Question 2

Is Assegai only a POS company?

Accepted Answer

No. POS is one of nine services.

Question 3

Who do you work with?

Accepted Answer

SMEs, retail, restaurants, hospitality, schools, clinics, local authorities and government.

Question 4

Can you handle one project with several services?

Accepted Answer

Yes. Having one partner is a key benefit of working with us.

Question 5

Do you work outside Harare?

Accepted Answer

Tell us where you are, and we'll confirm how we can help.

Question 6

How do you use AI?

Accepted Answer

AI supports our work. People make key decisions and own every client relationship.

Question 7

Are you affordable for small businesses?

Accepted Answer

We're built to serve real-world budgets, and we can start with what matters most.

Question 8

How do I get a quote?

Accepted Answer

Use the quote form, or message us on WhatsApp.

Question 9

How long does a website take?

Accepted Answer

It depends on size and how quickly content is ready. We confirm a plan after scoping.

Question 10

Can you redesign my current site?

Accepted Answer

Yes. We review what exists, keep what works and rebuild the rest.

Question 11

Will I be able to update it?

Accepted Answer

Where you need that, we can include an editing tool and show your team how to use it.

Question 12

Can you build something more than a website?

Accepted Answer

Yes. We build web applications around specific business needs.

Question 13

Do you handle hosting?

Accepted Answer

Yes. We can set up and manage domains, email and hosting.

Question 14

Why choose a custom system?

Accepted Answer

It fits your processes and can grow with you, rather than forcing you into a fixed template.

Question 15

Can you start small?

Accepted Answer

Yes. We can begin with the most important module and add more later.

Question 16

Can you move data from spreadsheets?

Accepted Answer

Yes. We review, clean and migrate data as part of the project.

Question 17

Who owns the system?

Accepted Answer

Ownership and licence terms are agreed clearly in your contract.

Question 18

Can it work across branches?

Accepted Answer

Yes, where that is part of the agreed design.

Question 19

Is POS all Assegai does?

Accepted Answer

No. It is one of nine services we offer.

Question 20

Is it only for restaurants?

Accepted Answer

No. We serve retail, restaurants and services, and will confirm the right fit for your business.

Question 21

Do you provide the hardware?

Accepted Answer

Yes. We can supply, install and test it.

Question 22

Can you load my products or menu?

Accepted Answer

Yes. Loading is part of setup.

Question 23

Can we try it first?

Accepted Answer

Ask us about a trial on one till.

Question 24

Do you only install Starlink?

Accepted Answer

No. We also work with other suitable networks.

Question 25

Can you improve my existing WiFi?

Accepted Answer

Yes. We start by finding the cause.

Question 26

Do you install for homes?

Accepted Answer

Yes.

Question 27

Can you connect remote sites?

Accepted Answer

Often, yes, depending on the location and options available.

Question 28

Do you test after installation?

Accepted Answer

Yes. We test before handover.

Question 29

How many cameras do I need?

Accepted Answer

It depends on your site and risks. We advise after an assessment.

Question 30

Can I view cameras on my phone?

Accepted Answer

On supported systems, yes. We confirm this before installation.

Question 31

How long is footage stored?

Accepted Answer

It depends on the cameras, storage and settings chosen.

Question 32

Do you maintain systems?

Accepted Answer

Yes, by agreement.

Question 33

Can you upgrade my current system?

Accepted Answer

Often, yes. We will check what can be reused.

Question 34

How big a system do I need?

Accepted Answer

It depends on what must stay on and for how long. We start with a load assessment.

Question 35

What is a UPS for?

Accepted Answer

It keeps key equipment running through short outages and allows safe shutdown.

Question 36

Can you power only critical equipment?

Accepted Answer

Yes. This is often a good place to start.

Question 37

Who installs solar systems?

Accepted Answer

Qualified people, including partners where needed.

Question 38

Do you offer maintenance?

Accepted Answer

Yes, by agreement.

Question 39

Do I need a monthly plan?

Accepted Answer

No. You can use call-outs, although plans suit regular support needs.

Question 40

Can you work with my IT staff?

Accepted Answer

Yes. We can support and extend your team.

Question 41

Do you support systems you did not install?

Accepted Answer

Usually, yes, after we review them.

Question 42

How do I log a problem?

Accepted Answer

Use our Support page, or contact us directly.

Question 43

Can you support multiple sites?

Accepted Answer

Yes, based on an agreed scope.

Question 44

Does my business need to fiscalise?

Accepted Answer

Please confirm your obligations with your accountant, tax adviser or the relevant authority. We can help with the systems side.

Question 45

Do you give tax advice?

Accepted Answer

No. We focus on systems and support.

Question 46

Can you review my current POS?

Accepted Answer

Yes. We will assess how it is set up.

Question 47

Will I need new equipment?

Accepted Answer

It depends on your setup. We confirm this during the review.

Question 48

Which platforms do you cover?

Accepted Answer

We can work across platforms including Facebook, Instagram, TikTok, LinkedIn and YouTube.

Question 49

Do you manage pages monthly?

Accepted Answer

Yes. We offer ongoing management.

Question 50

Can you create content once?

Accepted Answer

Yes. We can produce campaign or one-off content.

Question 51

Do you need my approval?

Accepted Answer

Yes. We agree an approval process before publishing.

Questions, answered.

General

Websites and web apps

ERP and CRM

Point of sale

Internet and WiFi

CCTV and security

Solar and power

IT support

Fiscal compliance

Digital media

Still wondering?