Assegai
Server rack with neat orange cabling

IT Support and Managed Services

Managed Services

Your technology, looked after.

Day-to-day technical support, system administration and proactive maintenance.

Get a quoteHow we deliver
Network patch panels mounted in a rack

Overview

When technology stops, work stops. We keep systems running by solving everyday issues and preventing problems before they grow.

We can act as your full IT team or support your existing staff. Support is available as needed or through an agreed plan.

Problems we solve

Sound familiar?

  • 01No one responsible for IT
  • 02The same problems returning
  • 03Staff losing time to technical issues
  • 04Updates and backups left undone
  • 05No clear record of systems and equipment

What we do

Capabilities, sharpened.

Server rack with neat orange cabling

Ticket journey

From logged to resolved.

Sample data

Logged

#SR-2081

Reception printer

Printer in reception not printing

Sample data

Assigned

In progress

Resolved

Support portal

Log it. Track it. Done.

Log a sample request and watch it move through the queue.

Sample data
support / my-requestsSample data

Real requests go through our Support page.

  • #SR-2079 · AccountsNew laptop setup for accountsIn progress
  • #SR-2080 · Front deskShared drive accessResolved

How it works

Your IT team, on call.

Day-to-day help when something breaks, and routine care so it breaks less.

Help when it's needed.

Log a request and get a person working on it, remotely where possible.

  • Everyday problems solved
  • Remote fixes for suitable issues
  • One place to log requests
Two IT engineers with laptops in a server room corridor

In the field

Systems, looked after.

Two IT engineers with laptops in a server room corridor
Two IT engineers with laptops in a server room corridor
Server rack with neat orange cabling
Server rack with neat orange cabling
Network patch panels mounted in a rack
Network patch panels mounted in a rack
An engineer setting up a new laptop for a staff member.
An engineer setting up a new laptop for a staff member.
Open laptop with its internals exposed during a repair
Open laptop with its internals exposed during a repair
Server racks with dense colour-coded cabling
Server racks with dense colour-coded cabling

What you get

Delivered, documented, handed over.

  • Initial IT review
  • Asset and system record
  • Agreed support plan
  • Maintenance schedule
  • Regular service updates
Server racks with dense colour-coded cabling

Who it's for

  • Organisations without in-house IT
  • Teams needing extra IT capacity
  • Schools and clinics
  • Multi-site operations

How we deliver

Aimed, built, delivered.

An engineer setting up a new laptop for a staff member.
  1. 01Reviewunderstand your environment
  2. 02Stabilisefix urgent issues
  3. 03Documentrecord systems and access
  4. 04Planagree routines and priorities
  5. 05Supportrespond day to day
  6. 06Improvereduce repeat problems
Open laptop with its internals exposed during a repair
Server rack with neat orange cabling
Two IT engineers with laptops in a server room corridor

Outcomes

Outcomes

  • Less downtime.
  • Fewer repeat problems.
  • Clear responsibility.
  • More time for core work.

Questions

Questions, answered.

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IT support

Your technology, looked after.

Tell us what you need. We'll come back with a clear next step.

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